RE: [SEC508] Two questions

[Jon Avila <javila@bartsite.com>]

Some agencies such as SSA would consider this a 508 violation. 
If you want to protect your customers from liability things like this 
must be addressed.  Unfortunately if you tell your customer it's just a 
usability issue they will most likely not fix it.  This is a tough 
challenge for all 508 testers and designers.

Jonathan

 On Mon, 14 Nov 2005, Barrett, Don wrote:


> We stress usability as being extremely critical even though these issues fall outside 508; we always ask vendors to fix usability issues, but can't demand it.
>
> Don Barrett
> Section 508 Coordinator
> U.S. Department of Education
> (202)-205-8245
> don.barrett@ed.gov
>
>
> -----Original Message-----
> From: sec508-admin@trace.wisc.edu [mailto:sec508-admin@trace.wisc.edu]On
> Behalf Of Erika Noll Webb
> Sent: Monday, November 14, 2005 12:00 PM
> To: 'Jim Tobias'; sec508@trace.wisc.edu
> Subject: RE: [SEC508] Two questions
>
>
> While I'm worried about starting a fire storm with this one, I'm facing some
> interesting issues on an evaluation I'm doing right now.  Normally, I'm
> working with a development team in process, but now I'm working with a group
> that needs a fast hit 508 review.  There are some things that I think
> technically pass, but aren't great.  For example, in a particular window,
> everything on the screen is accessible from the keyboard, but the order
> isn't the same as the visual representation.  All the elements that are
> supposed to be clustered together (e.g. like a series of radio buttons), but
> the order of the options isn't the same.
>
> How do you approach a client on things like this?  Technically it passes,
> but I want them to fix it later.  I remember another "technical pass" issue
> came up recently and I'm curious now what others do.  My recollection was
> that someone (maybe Don?) said that he'd pass something, but I wonder if you
> go back and tell them it should still be fixed later.
>
>
> Regards,
> Erika
>
> Erika Noll Webb, Ph.D.
> ewebb@quintusdesign.com
> www.quintusdesign.com
> office:  303.449.5020
> mobile: 720.319.2145
> fax:     303.449.7045
>
>
>
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Jonathan Avila
Access Technology Manager
BART Group
jon@bartsite.com
www.bartsite.com
phone 703-442-5023
fax 703-734-8381

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