[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
RE: Documentation, Labeling and Support Group Report and Writing Assignments
Thanx Mike...
Your leadership here has been very helpful...
Roger Wellman
Vice President,
Chief Information Officer
Easter Seals national headquarters
******As of September 1st my email address is changing to
rwellman@easter-seals.org . Please mark this down and make any appropriate
changes in your address book.******
-----Original Message-----
From: Mike Paciello [mailto:paciello@ma.ultranet.com]
Sent: Wednesday, January 06, 1999 10:49 PM
To: eitaac@trace.wisc.edu
Cc: paciello@ma.ultranet.com
Subject: Documentation, Labeling and Support Group
Report and Writing Assignments
Following is the report of the Documentation, Labeling and
Support Subgroup
including writing assignments based on our meetings on
1/5-1/6:
Date: Jan. 5 and 6, 1999
Notes from Documentation Subgroup
Members Present:
Seville Allen
Debbie Cook
Jennifer Dexter
Steve Mendelsohn
Arthur Murphy (chair)
Mike Paciello (scribe)
Roger Wellman
Meeting Notices:
1. Writing assignments appear at the end of each
accessibility issue and
barrier.
2. Dr. Scadden requested that initial drafts should be
posted no later than
Monday, January 25. This will ensure adequate time
for review and comments by committee members.
3. Drafts should be made available in text format.
4. The template reflecting the committee's recommendation of
the TAAC
format will be prepared and distributed to all members by
Jim Fruchterman.
Documentation Subgroup Preamble:
Users with disabilities need the same information in the
same time frame,
depth and with the same independent use as non-disabled
users.
I. Identification of accessibility issues and barriers
a) Documentation and Labeling (Steve Mendelsohn,
Dave Bolnick, Mike Paciello)
i) Documentation is not available to all
users.(Steve)
ii) There is no standardized methodology for
presenting diagrams, sound,
pictures and no-textual information. (Mike and Dave)
iii) There is no ability prior to and
sometimes after installation to
determine and access the user registration number (Steve)
iv) Insufficient information is available to
identify the software.(Steve)
b) Support (Jennifer Dexter, Roger Wellman, Debbie
Cook, Seville Allen)
i) The use of adaptive equipment confounds
support personnel.(Jennifer)
ii) Support is not always available in a
timely,usable and multimodal
manner. (Seville)
iii) Support personnel frequently are not
aware of the accessibility
features that are built into their own products.(Roger)
iv) Integration of multi-vendor software and
hardware systems creates
unique challenges. The addition of assistive devices
complicates
support.(Debbie/Roger)
v) Vendor web sites created for the purpose
of supporting product
information, documentation or other product related services
are not
accessible. (Debbie)
c) Training (Arthur Murphy, Seville Allen, Debbie
Cook)
i) Fifty percent of all assistive devices
purchased are abandoned due to
the lack of appropriate assessment, training and support.
ii) Integration of multi-vendor software and
hardware systems creates
unique challenges. The addition of assistive devices
compounds training.
II) Appropriate solutions to consider
a) Documentation and Labeling
i) All documentation needs to be available
in accessible electronic text
ii) All multimedia documentation and
tutorials need to be available in
closed caption, audio description and transcribed.
Transitions (e.g.,
pauses and response times) need to be adjustable.
iii) All software should identify itself
before installation.
iv) After installation, the registration
number should be easily accessible
v) With proof of ownership, it should be
possible to obtain a valid
registration number by phone.
b) Support
i) Any technical assistance, including the
directions on how to access
technical assistance, needs to be provided in formats that
is accessible to
all persons.
ii) Technical assistance includes (but is
not limited to):
a) Embedded Help
1. User assistance that is
built into the product or comes as an
integral part of the product.
2. Products should be
internally consisten (e.g. Display should follow
the same rendering and navigation protocols as the rest of
the product)
3. Redundant modal
indicators must be available with all embedded help
functions (e.g beeps available as lights, lights available
as beeps, etc.).
All indicators must be adjustable.
b) Web/E-mail Support
1. Support provided by way
of e-mail, including attachments must be
available in text format.
2. All support provided by
way of the Web must be accessible.
c) Phone Support
1. TTY support must be
available.
2. Alternatives to tree
support must be available. Provide textual
alternatives to prerecorded information.
3. Transistions (e.g. pauses
and response times) should be adjustable.
d) Multimedia Support
4. All multimedia support
must be available in video caption, audio
description and text transcription.
5. Transitions (e.g., pauses
and response times) should be adjustable.
c) Training
i) Training is an integral part of product
support and, therefore, should
be designed, provided and disseminated to accomodate all
persons.
Respectfully submitted,
Mike Paciello
Mike Paciello Email:
<paciello@ma.ultranet.com>
WebABLE! Solutions Tel: (603) 598-9544
131 D.W. Highway #618 Fax: (603) 598-2839
Nashua, NH 03060 WWW: <http:://www.webable.com>
Please make a donation to the Yuri Rubinsky Insight
Foundation.
(http://www.yuri.org)
"A creativity initiative is any proposal for action-inciting
change that earns
at least one serious conversation with someone other than
the originator's
spouse, friend, or office mate...." - John Kao, Jamming