RE: looking forward

["Smith, Ron (GEM)" <Ron.Smith2@COMPAQ.com>]

Ibid, Ibid: The discussion has to extend beyond products. There is no way to
pack a self-contained all-purpose solution into the product box. The result
would be so proprietary, and so disconnected from the advancement of
technology, that the result would be isolation rather than accessibility.
The Family set needs to address integration and service and all the other
processes that assure that accessibility features in the hardware and
software get hooked up properly at installation and maintained properly
throughout the life cycle.

> -----Original Message-----
> From:	Berger, Stephen [SMTP:Stephen.Berger@siemenscom.com]
> Sent:	Tuesday, October 20, 1998 10:30 AM
> To:	Multiple recipients of list
> Subject:	RE: looking forward
> 
> Gregg,
> 
> I think you have a good point, but am concerned that the romance of future
> technology could divert needed attention from more pedestrian concerns.
> So
> while I agree with planning for the future I am suggesting we need to
> first
> make sure we really understand the present.  Until we have carefully
> analyzed where we are why will we be confident we can project the future?
> My expectation is that we will find a couple of surprises.  The system
> integration issue has already been raised.  I would also not be surprised
> to
> find that sales, service and support issues are one of the most important
> areas to address.  Too tight a focus on product features could miss these
> kinds of issues entirely.
> 
> Regards,
> 
> Stephen
> 
> 	-----Original Message-----
> 	From:	Gregg Vanderheiden [SMTP:po@trace.wisc.edu]
> 	Sent:	Monday, October 19, 1998 10:29 PM
> 	To:	Multiple recipients of list
> 	Subject:	looking forward
> 
> 
> 	Steve Berger wrote
> 
> 	>The reason I think this information will be important is that we
> should
> 	want
> 	>to assure that our work gives a lot of attention to the most
> commonly
> 	>purchased types of equipment.
> 
> 
> 	GV:
> 	While I agree with this, we need to be careful to also look forward
> and be
> 	sure that we address the next, and next next generation
> technologies, since
> 	these guidelines/rules will be around a lot longer than the
> increasingly
> 	short lived technologies we are using today.
> 
> 
> 	I also believe that we should look carefully at the systems
> integrator.   It
> 	is a purchased service and may be the most critical component for
> ensuring
> 	access of the packages or systems as they are experienced by the
> federal
> 	employee.
> 
> 	Gregg