Problems with automated ticket and information services on public transport

The chart is a seven by fourteen entry grid. One axis is labeled with seven possible problems people might encounter when using automated ticket and information services on public transport. The other axis is labeled with fourteen different disabilities that will have some degree of difficulty accessing these services. You can choose to view the chart by disability or by problem.

There are three levels of difficulty that someone might experience in accessing automated ticket and information services on public transport:

  1. Few problems
  2. Some problems
  3. Many problems
It is noted where technology is available to alleviate the problem.

View the table by disability.
  1. Wheelchair user
  2. Cannot walk without aid
  3. Cannot use fingers
  4. Cannot use one arm
  5. Reduced strength
  6. Reduced co-ordination
  7. Speech impaired
  8. Language impaired
  9. Dyslexia
  10. Intellectually impaired
  11. Deaf
  12. Hard of hearing
  13. Blind
  14. Low vision.

View the table by function.

  1. Advance information
  2. Buying ticket self-service
  3. Finding correct platform
  4. Ascertaining destination
  5. Boarding train/bus
  6. Finding a seat
  7. Knowing reached destination

By disability


By function

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