Problems with ATMs

There are three levels of difficulty that someone might experience in accessing an ATM:

1. Few problems
2. Some problems
3. Many problems

1. Wheelchair user
2. Cannot walk without aid
3. Cannot use fingers
4. Cannot use one arm
5. Reduced strength
6. Reduced co-ordination
7. Dyslexia
8. Intellectually impaired
9. Blind
10. Low vision.

View the table by function.

1. Locate ATM
2. Access to ATM
3. Read Instructions
4. Insert card
5. Read screen
6. Use keyboard
7. Use touchscreen
8. Retrieve money
9. Read receipt
10. Retrieve card

By disability

Wheelchair user

Few problems
1. Locate ATM
2. Read Instructions
3. Read receipt

   Some problems

4. Retrieve money

   Many problems (Technology available to alleviate the problem)

5. Access to ATM
6. Insert card
7. Read screen
8. Use keyboard
9. Use touchscreen
10. Retrieve card

Cannot walk without aid

Few problems
1. Locate ATM
2. Read Instructions
3. Read screen
4. Use keyboard
5. Use touchscreen
6. Read receipt

   Some problems (Technology available to alleviate the problem)

7. Access to ATM
8. Insert card
9. Retrieve money
10. Retrieve card

Cannot use fingers

Few problems
1. Locate ATM
2. Access to ATM
3. Read Instructions
4. Read screen

   Some problems

5. Read receipt

   Many problems (Technology available to alleviate the problem)

6. Insert card
7. Retrieve card

   Many problems

8. Use keyboard
9. Use touchscreen
10. Retrieve money

Cannot use one arm

Few problems
1. Locate ATM
2. Access to ATM
3. Read Instructions
4. Read screen
5. Use keyboard
6. Use touchscreen
7. Read receipt

   Some problems (Technology available to alleviate the problem)

8. Insert card
9. Retrieve card

   Some problems

10. Retrieve money

Reduced strength

Few problems
1. Locate ATM
2. Access to ATM
3. Read Instructions
4. Read screen
5. Use keyboard
6. Use touchscreen
7. Retrieve money
8. Read receipt

   Some problems (Technology available to alleviate the problem)

9. Insert card
10. Retrieve card

Reduced co-ordination

Few problems
1. Locate ATM
2. Access to ATM
3. Read Instructions
4. Read screen
5. Read receipt

   Some problems (Technology available to alleviate the problem)

6. Retrieve card

   Some problems

7. Use keyboard
8. Use touchscreen
9. Retrieve money

   Many problems (Technology available to alleviate the problem)

10. Insert card

Dyslexia

Few problems
1. Locate ATM
2. Access to ATM
3. Insert card
4. Use keyboard
5. Retrieve money
6. Retrieve card

   Some problems (Technology available to alleviate the problem)

7. Read Instructions
8. Read screen
9. Use touchscreen

   Some problems

10. Read receipt

Intellectually impaired

Few problems
1. Access to ATM
2. Retrieve money
3. Retrieve card

   Some problems (Technology available to alleviate the problem)

4. Locate ATM
5. Insert card
6. Read screen

   Some problems

7. Use keyboard
8. Use touchscreen
9. Read receipt

   Many problems (Technology available to alleviate the problem)

10. Read Instructions

Blind

Few problems
1. Access to ATM

   Some problems (Technology available to alleviate the problem)

2. Insert card
3. Use keyboard
4. Retrieve card

   Some problems

5. Retrieve money

   Many problems (Technology available to alleviate the problem)

6. Locate ATM
7. Read Instructions
8. Read screen
9. Use touchscreen

   Many problems

10. Read receipt

Low vision

Few problems
1. Access to ATM
2. Retrieve money
3. Retrieve card

   Some problems (Technology available to alleviate the problem)

4. Locate ATM
5. Insert card
6. Use keyboard
7. Use touchscreen

   Many problems (Technology available to alleviate the problem)

8. Read instructions
9. Read screen
10. Read receipt

Locate ATM

Few problems
1. Wheelchair user
2. Cannot walk without aid
3. Cannot use fingers
4. Cannot use one arm
5. Reduced strength
6. Reduced co-ordination
7. Dyslexia

   Some problems (Technology available to alleviate the problem)

8. Intellectually impaired
9. Low vision

   Many problems (Technology available to alleviate the problem)

10. Blind

Access to ATM

Few problems
1. Cannot use fingers
2. Cannot use one arm
3. Reduced strength
4. Reduced co-ordination
5. Dyslexia
6. Intellectually impaired
7. Blind
8. Low vision

   Some problems (Technology available to alleviate the problem)

9. Cannot walk without aid

   Many problems (Technology available to alleviate the problem)

10. Wheelchair user

Read instructions

Few problems
1. Wheelchair user
2. Cannot walk without aid
3. Cannot use fingers
4. Cannot use one arm
5. Reduced strength
6. Reduced co-ordination

   Some problems (Technology available to alleviate the problem)

7. Dyslexia

   Many problems (Technology available to alleviate the problem)

8. Intellectually impaired
9. Blind
10. Low vision

Insert card

Few problems
1. Dyslexia

   Some problems (Technology available to alleviate the problem)

2. Cannot walk without aid
3. Cannot use one arm
4. Reduced strength
5. Intellectually impaired
6. Blind
7. Low vision

   Many problems (Technology available to alleviate the problem)

8. Wheelchair user
9. Cannot use fingers
10. Reduced co-ordination

Read screen

Few problems
1. Cannot walk without aid
2. Cannot use fingers
3. Cannot use one arm
4. Reduced strength
5. Reduced co-ordination

   Some problems (Technology available to alleviate the problem)

6. Dyslexia
7. Intellectually impaired

   Many problems (Technology available to alleviate the problem)

8. Wheelchair user
9. Blind
10. Low vision

Use keyboard

Few problems
1. Cannot walk without aid
2. Cannot use one arm
3. Reduced strength
4. Dyslexia

   Some problems (Technology available to alleviate the problem)

5. Blind
6. Low vision

   Some problems

7. Reduced co-ordination
8. Intellectually impaired

   Many problems (Technology available to alleviate the problem)

9. Wheelchair user

   Many problems

10. Cannot use fingers

Use touchscreen

Few problems
1. Cannot walk without aid
2. Cannot use one arm
3. Reduced strength

   Some problems (Technology available to alleviate the problem)

4. Dyslexia
5. Low vision

   Some problems

6. Reduced co-ordination
7. Intellectually impaired

   Many problems (Technology available to alleviate the problem)

8. Wheelchair user
9. Blind

   Many problems

10. Cannot use fingers

Retrieve money

Few problems
1. Reduced strength
2. Dyslexia
3. Intellectually impaired
4. Low vision

   Some problems (Technology available to alleviate the problem)

5. Cannot walk without aid

   Some problems

6. Wheelchair user
7. Cannot use one arm
8. Reduced co-ordination
9. Blind

   Many problems

10. Cannot use fingers

Read receipt

Few problems
1. Wheelchair user
2. Cannot walk without aid
3. Cannot use one arm
4. Reduced strength
5. Reduced co-ordination

   Some problems

6. Cannot use fingers
7. Dyslexia
8. Intellectually impaired

   Many problems (Technology available to alleviate the problem)

9. Low vision

   Many problems

10. Blind

Retrieve card

Few problems
1. Dyslexia
2. Intellectually impaired
3. Low vision

   Some problems (Technology available to alleviate the problem)

4. Cannot walk without aid
5. Cannot use one arm
6. Reduced strength
7. Reduced co-ordination
8. Blind

   Many problems (Technology available to alleviate the problem)

9. Wheelchair user
10. Cannot use fingers

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